How to Choose Business VoIP Phone Service Provider for Your Company?

Looking for a reliable and trustworthy Business VoIP Phone Service for your Enterprise but not sure how to assess?

VoIP is a virtual phone system and apparently, one of the commonly used forms of business phone service. Unlike the traditional form of telephony, VoIP places call over the internet. While the PBX system is more about routing calls through copper wires, VoIP puts the internet technology to use to exchange calls.

It is proven that the overall setup of VoIP systems is economical. Organizations need not worry about the hefty hardware or physical devices to set up their business phone. Such integrated phone systems give them the ease to extend their already existing telephone phones to a virtual system.

Advantages OF Employing VoIP As Business Phone System

As one of the trending phone systems, VoIP like Avaya IP office phone system is all over the corporate sector. More and more organizations are switching their traditional phones to support modern-day virtual telephony.

But why such a hype? Why is that everyone around is moving to VoIP phone systems?

  1. With VoIP phone systems, you need not purchase multiple numbers. Instead, deploy a single phone number for all.
  2. Business VoIP phone services ease the job of placing calls on and off the office premises, facilitating remote connectivity.
  3. Features offered by VoIP phone systems include call forwarding, call transfers, email transcripts, call waiting and many more.
  4. Steady uptime optimizes the quality of call ensuring uninterrupted communication.
  5. Hosted VoIP solutions tend to eliminate the need for backend support and maintenance services.

Sounds fascinating, right?

Now that you are pretty much moved by the idea of embedding a virtual phone system within your office as a business phone number, here are five things to keep in mind when selecting the right service provider.

5 Key Considerations When Selecting the Service Provider

Having a poor quality connection can disrupt your business value. Imagine a customer trying to connect with you over a call – just that every time it says, Number not available. This sends a wrong message to the customer forcing him to switch to a different company.

Though losing a single customer might not hold weights, however, if this continues, you might suffer dramatically. To save you the pain, here are five things you would need to consider when looking out for a service provider for your business phone.

Conventional VoIP or Hosted VoIP

Before you set out to assess the features and functionalities offered by the provider, it is important to be clear on your business needs. Starting with whether you need a VoIP solution to which one would map your business requirements best, your perception about the same needs to be clear and transparent.

For organizations that wish to have control over the VoIP solution, Hosted VoIP doesn’t seem ideal. However, when organizations are on the lookout for solutions that would eliminate the need to purchase hardware/software needed to run the VoIP solutions hosted VoIP is the best bet.

Redundancy at the best

Since all of the communication is carried over the internet, a power loss or simply connectivity issues might account for missed calls, turning detrimental. When you are testifying vendors, make sure you ask them about the features related to call continuity and how well can they drive communication in case of an emergency. Service providers that offer inbuilt redundancy services are reliable and appropriate for the job.

Determine QoS

VoIP telephony is largely dependent on the internet connection and the bandwidth offered by your ISP. Improper connection can lead to poor call quality affecting the communication. Look for service providers that offer call quality throughout their life cycle. Picking up service providers that guarantee the quality of service seems best to collaborate with as it ensures effortless interaction and communication. One way to deal with this is to pick your ISP as the voice carrier.

Quantify Uptime

It is the duration for which your phone services remain active. In simple terms, uptime is the measure of time up to which the service remains available. What’s best to do is ask the service provider to show their uptime record for a significant time period, say one year. Records that reflect higher uptime than expected are the ones that would map your needs best.

Third-Party Integration

In addition to the above, scan through the list of features offered by the service provider. Seek whether or not they allow you to integrate third-party tools and technologies with the phone system.


Lastly, you can keep a check on the fee charged by the service providers to pick the most economical one. Every service provider has a different and unique plan that differs based on the offerings. Assess what your business needs and then make the choice. 

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